Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every game is based on chance or includes an element of chance, so previous results do not predict future outcomes. A win does not mean that another win is more likely, and a loss does not mean that a win is due. Trying to recover losses by continuing to gamble can lead to larger losses and may make it harder to stay in control.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to the cost of another leisure activity. Once your budget or time limit has been reached, stop playing. Do not increase your spending because you are losing, and do not use money intended for rent, bills, food, savings, debt repayments or other important needs.

Safer gambling habits

• Only gamble when you are calm, alert and able to make clear decisions.
• Set a spending limit before you begin and avoid changing it during a gambling session.
• Set a time limit and take regular breaks away from gambling.
• Keep gambling separate from essential household spending and financial commitments.
• Do not gamble with borrowed money, credit intended for other purposes or money belonging to someone else.
• Do not chase losses or view gambling as a reliable source of income.
• Avoid gambling when affected by alcohol, drugs, strong emotions, tiredness or financial pressure.
• Keep track of your deposits, withdrawals, play time and overall spending.
• Discuss your limits with a trusted person if you find it difficult to follow them.

Gamblezen Casino is intended for adults who meet the applicable legal age requirements. Do not allow children or other unauthorised people to access your account. Keep your login details private, use appropriate device security and log out when you have finished playing.

Tools to help you stay in control

Gamblezen Casino may make safer gambling features available through account settings or customer support. Depending on the feature, these tools can help you set a deposit limit, loss limit, wagering limit, session reminder, time-out or self-exclusion request. Availability, eligibility and operation can vary, so review the information shown in your account and the relevant terms before using a tool.

Consider setting limits before you play

A limit works best when it is chosen before gambling begins. Consider your income, regular expenses, savings goals and other financial responsibilities. A limit should be affordable even if the full amount is lost. It should not be based on an expected win or on the amount you hope to recover.

Taking a break

If gambling stops feeling enjoyable or starts taking up more attention than you want, consider taking a break. A time-out can provide space to review your habits and financial position. During a break, avoid opening another account or using another gambling service to continue playing. If you need a longer-term solution, ask about self-exclusion and seek independent support.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a specified period or longer. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. You may also wish to block gambling applications and websites on your devices, remove saved payment methods and ask a trusted person to support you with access to money and accounts.

Restrictions and requests may not take effect until the required process has been completed. Read the applicable information carefully and contact customer support through the available website channel if you need help understanding a safer gambling feature. Do not continue gambling while waiting for assistance if you believe you are losing control.

Recognising when gambling may be a problem

Problem gambling can affect people from any background. It is not a question of willpower, and it can develop gradually. The earlier you recognise a concern, the sooner you can take steps to protect your wellbeing, relationships and finances.

You may wish to pause gambling and seek support if you notice one or more of the following signs:

• You spend more time or money gambling than you planned.
• You regularly think about gambling or feel restless when you try to stop.
• You increase the amount you stake to achieve the same excitement.
• You chase losses or gamble to recover money you have already lost.
• You hide or minimise your gambling from family, friends or other people.
• You borrow money, sell belongings or miss bills because of gambling.
• You feel anxious, guilty, stressed, irritable or low after gambling.
• Gambling affects your work, study, sleep, relationships or health.
• You have tried to cut down or stop but have not been able to do so.
• You use gambling to escape problems, loneliness or difficult feelings.

If any of these signs feel familiar, stop gambling and speak with someone you trust. Consider contacting an independent gambling-help service available in Australia or a qualified health professional. These services can provide confidential information, practical strategies and support for you and, where appropriate, affected family members or friends. You do not need to wait for a crisis before asking for help.

If gambling has caused financial difficulty, consider speaking with a free financial counselling service or another independent financial professional. Avoid taking out new loans or using credit to continue gambling. A written budget, payment plan and support from a trusted person may help you regain control.

Getting help and making a responsible choice

For information about account restrictions, limits or self-exclusion, use the customer support option available through the Gamblezen Casino website. Support staff can explain the process and direct you to the relevant account controls. They cannot guarantee a win, remove losses or provide financial advice.

For independent assistance, look for recognised Australian gambling-support services, state or territory health services, community organisations and financial counsellors. You can also speak with your general practitioner or another qualified mental health professional. Independent support can be especially helpful when gambling is connected with anxiety, depression, substance use, relationship difficulties or financial stress.

If you feel at immediate risk of harming yourself or another person, or you are experiencing an emergency, contact emergency services in Australia or attend the nearest emergency department. Your immediate safety is more important than any gambling account or financial loss.

A simple plan before your next session

1. Choose an affordable amount and a maximum playing time.
2. Set the available account limits before you start.
3. Use only your own money and keep essential expenses separate.
4. Take breaks and check whether you are still enjoying the activity.
5. Stop when your limit or time has been reached, regardless of the result.
6. Review your gambling regularly and act quickly if your habits change.

Responsible gambling means making informed choices, accepting that losses are possible and being willing to stop. Gamblezen Casino encourages every player to use the tools available, protect their account and seek support whenever gambling no longer feels safe, affordable or enjoyable.